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Technical-Incident Manager//4-7Year// Hyderabad// Immediate Joiner

from 4 to 7 year(s) of Experience

Hyderabad

Not Disclosed by Recruiter

Posted: 43 days ago

Job Description

Roles and Responsibilities


  • Provide real time MONITORING AND TECHNICAL SUPPORT for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools.
  • Maintain, monitor and manage mission critical servers and applications in a mission critical 24x7 environment
  • Manage applications in multi-server Windows, Linux, and Oracle environment, requiring limited or no downtime.
  • Responsible for the system administration activities within 24x7 environments, using Oracle based applications
  • Required to monitor the staging, development and production environments, and if necessary troubleshoot to resolve and or escalate any system, application or operational issues.
  • Responsible for opening, updating, providing status and closing tickets.
  • Performs diagnostic / assessment functions to include the determination and the execution of corrective actions(s) on real-time basis.
  • Directs and coordinate corrective actions to restore and repair application/ server and system conditions internally and externally.
  • Serves as technical specialist responsible for front line troubleshooting of service issues and interruptions.
  • Author, update and keep current procedural documentation.
  • Assist in the gathering of metrics and performance trends for analysis and tuning.
  • Works well with other talented members of the team and assist with any cross training as identified.
  • Collaborate with other operational support teams (systems engineering, network engineering, DBAs (Data Base Administrator), application support and application development teams.
  • Assure security of and access to mission critical data.
  • Participate as part of a team within identified off hours maintenance
  • Provide off-hours support according to schedule.
  • Review on a regular basis (at a minimum quarterly) OCI metrics and procedures and any identified training.
  • Participate in identified disaster recovery and backup procedures.
  • Experience with TCP/IP, Telnet, SMTP, FTP, VPN and DNS services. Installation and operation of custom Internet and Intranet computing environments running Windows and Linux.
  • Disciplined technical thinker, able to work within environment that has a highly documented process.

Education and Work Experience:

  • BS or MS in CS or related disciplines.
  • 4-7 years experience with at least 2 years in investigating incidents while being part of an incident response team
  • Demonstrable expertise in server/system management in a production environment
  • Alert Monitoring background in a 24x7 environment
  • Strong communication skills.
  • Certification on ITIL / Six Sigma.
  • Working Knowledge of Linux Virtual Server environments.
  • Experience with networking monitoring tools such as TCP/IP, SMTP, sFTP, Active Directory, DNS services.
  • Must be self-managed and self-motivated.
  • Familiar with updating and creating technical documentation.

Requirements:

  • First rate customer service skills are a MUST.
  • Knowledge of UNIX and/or Linux.
  • Must be available to be on call 24x7
  • Availability on week-end on rotation basis
  • Excellent communication, interpersonal, organizational and planning skills.
  • Must be able to work in a fast-paced team environment.
  • Flexible work schedule.

.

Interested candidate kindly share update resume at Sangeeta.t@varite.comFor more details kindly contact Sangeeta at 8929376486




Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: Other
Employment Type: Full Time, Permanent

Desired Candidate Profile


Education:UG -B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization
PG - MCA - Computers, M.Tech - Computers

Company Profile

Varite India Pvt. Ltd.

VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

View Contact Details+
Contact Details

Contact Company:Varite India Pvt. Ltd.

Address :BUILDING 88,GROUND FLOOR,ANISHA HOUSE,SECTOR-44,GU, RUGRAM, , GURGAON, Haryana, India