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Member Support Consultant

from 1 to 6 year(s) of Experience


INR 3,50,000 - 6,00,000 PA.

Posted: 30 days ago

Job Description

Roles and Responsibilities

  • Research, respond to and resolve service requests and customer inquiries via phone and email.
  • When appropriate, initiate calls to premium customers to answer questions and resolve issues.
  • Serve as the single point of resolution for the customer and assist with product information and site navigation.
  • Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their online businesses.
  • Provide feedback to management regarding necessary changes and updates (including upgrades, functionality and customer care issues)
  • Attend ongoing training and develop knowledge relating to business networking, recruiting and placement.
  • Accurately record customer trends using internal tools.
  • Perform related duties as assigned.

Desired Candidate Profile

  • Graduate in any discipline.
  • Fluency in any other language in addition to English.
  • Experience delivering complex messages to difficult customers that address their companys need for additional information or modified actions
  • Experience using the Internet, social media and mobile platforms/applications with the ability to explain Internet functionality to customers
  • Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel) and CRM tools
  • Strong working knowledge of PC-based Internet and software applications
  • Excellent communication skills with the ability to communicate effectively via telephone and email
  • Ability to make discretionary decisions based on research and multitask using different media
  • Ability to work cross-functionally, independently and as part of a team with a certain degree of creativity and latitude environment

Perks and Benefits

Flexibility with shift timings

Salary: INR 3,50,000 - 6,00,000 PA.
Industry: Recruitment / Staffing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:
Employment Type: Full Time, Temporary/Contractual

Preferred Keyskills

Other Keyskills

Company Profile

Varite India Pvt. Ltd.

Varite India Pvt ltd

View Contact Details+
Contact Details

Contact Company:Varite India Pvt. Ltd.